Thursday, October 21, 2010

Beautiful Setting: Poor Service

The Heron Haus bed and breakfast sits atop what locals refer to as Nob hill. Nestled in a wooded setting, the winding driveway leads to the courtyard of this spacious turn of the century Tudor/Craftsman Mansion. Heron Haus is a 10,000 square foot English Tudor home designed by noted Portland architect Joseph Jacobberger in 1904
Your first stop is the warmly decorated breakfast dining area complete with coffee,  hot water with a large selection of teas. Beautiful built in bookcases line the walls of the library loaded with books, a window seat that overlooks the yard, and cushy chairs to curl up in. The decor is beautifully done with interesting pieces and comfortable furniture. There is a veranda complete with more comfortable sitting. The wood staircase takes you up to the second floor where again simplicity, plenty of light and carefully placed artwork reflect attention to detail . The setting and home were perfect, clean, stylish, and bright and airy. 

We arrived at the Heron Haus in Portland, Oregon later than we had planned, 7:00 instead of 6:00pm, late start and bad traffic.  Our hostess was personable but seemed nervous and  restrained. Before showing us around or even welcoming us to her home, she asked for payment.(Something about signing off on $600+ before even seeing the room didn't sit right.Credit card, yes, signature, seriously?)  She then told us to get our things before showing us around or even to our room. With our bags in hand she gave us a brisk tour and a few restaurant recommendations and then disappeared and didn't materialize until 8:30am for breakfast. I guess we shouldn't have been late.

Tomorrows post:  The Breakfast

1 comment:

  1. Hmmm, doesn't seem like good customer service to penalize your guests for being late!


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